Terms of Trading
Conditions of Sale
Ownership of goods will pass to the purchaser when H S Walsh and Sons Limited receives full payment. Where goods are lost, damaged or destroyed after delivery and ownership has yet to pass, the purchaser will indemnify H S Walsh and Sons Limited against any loss incurred, provided such loss, damage or destruction does not result from H S Walsh and Sons Limited negligence.
Payment
Payment must be made by credit/debit card at time of purchase. If however you have an authorised credit facility with our company you will need to insert your account number (e.g. ABCD123) when setting up your online account (you will need to email [email protected] to have the credit account authorised). If in any doubt please contact our Website Accounts Department on +44 (0)1959 543 660.
Value Added Tax
Where a delivery address is selected that falls inside England, Scotland, Wales & N.Ireland, VAT will be added on the checkout page at the standard rate as defined by HM Government in the United Kingdom. VAT will be removed at checkout on all other orders as per current legislation.
Packing & Carriage Charge
All orders, irrespective of value, are subject to packing and carriage charges and will be sent registered post or receipted carrier. Please add any items required to your basket and proceed to checkout where the postal options and charges will appear. Please contact us if no options appear or you are unhappy with the charges that do appear as in certain circumstances we might be able to find a cheaper option for you. For orders outside of the UK where 'standard delivery' (not tracked/signed) is selected the risk in goods shall pass to the trade buyer immediately once the goods leave the premises.
Certain items which can't go by standard post have artificially high weight values to account for special packing and/or carriage.
Delivery
We have excellent stocks and most orders are completed within 48 hours of receipt. Delivery, whether by post or carrier can extend that time by 2-5 days. Couriers will ask the person receiving the parcel to confirm their year of birth at the doorstep to ensure that age-restricted items like alcohol or bladed items are not delivered to individuals under the age of 18.
Lost Or Damaged Goods
On receipt of goods, always write 'UNCHECKED' beside your signature as required by our insurers. No responsibility can be accepted for non-delivery unless the carrier and ourselves are informed in writing within 14 days of advice. Contents damaged or contents missing must be signed for accordingly (if possible) and reported to the carriers and ourselves in writing within 3 days of delivery.
Returned Items
Returned goods can only be credited if returned in perfect condition, within 30 days of the invoice date (or 14 days after your item(s) are delivered, whichever is latest), with the respective invoice number and date and where applicable, in the original packing. Unless the item is faulty the customer will bear the costs of returning the goods. Goods that have been returned for credit that have been correctly supplied, outside of 14 days from date of delivery, may be subject to 10% a handling charge. Please download and complete our Returns Form and include with the returned goods. Personalised items or items obtained to order can only be returned if the item is not as described or faulty.
Outstanding Items
All items available from stock are dispatched at the time of handling your orders. Goods not in stock will be dispatched as soon as they are available, unless otherwise directed. We will advise you if there is going to be a long delay on goods ordered that aren't in stock.
Shipments Outside UK
We have no control over taxes, customs and fees on orders sent outside of the UK. Please contact your local customs office for details of any possible charges prior to placing your order. We will not be liable for any charges relating to non-payment of customs or duty fees or return shipping costs incurred for refused shipments.
For UPS parcel shipments the charge as of 22.7.21 is £5.60 for a standard entry (up to 5 tariff lines). A surcharge of £2.50 is applied per additional tariff line > 5.